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Contact us at: support@fortunateowl.com

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Common queries answered

Frequently asked Questions

We ship from different warehouses from all over US. It depends on which warehouse your order has been shipped. But in most cases you will receive your order within 1-2 weeks.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.

Once you have placed an order with us. You have 3-4 hours of time. In that time please contact us with email or chat and request the change in address. Once the order has been shipped then it is not possible to change the address.

You will get a tracking number in the email or SMS you can track your order with that tracking number and link.

You can reach us by email or chat with us on Live Chat or Facebook messenger.

You have 3-4 hours once you have placed an order to change your shipping address.

Yes, we ship to most of the countries. To check whether we ship to your country or not. Just try to place and order and check whether the shipping is available in your country or not.

Yes, they will come in one package, but sometimes the products are shipped from different suppliers so, they will come in different packages.

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