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Contact us at: support@fortunateowl.com

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Customer Help

Our happiness team is always here to assist.

Common purchase queries answered

Orders and Shipping

We ship from different warehouses from all over the world. It depends on which warehouse your order has been shipped. But in most cases you will receive your order within 1-2 weeks.

Go to my account section and register with your email id.

Once you have placed an order with us. You have 3-4 hours of time. In that time please contact us with email or chat and request the change in address. Once the order has been shipped then it is not possible to change the address.

You will get a tracking number in the email or SMS you can track your order with that tracking number and link.

No, all the data is encrypted with 128-bit ssl encryption. We will not keep any credit card or debit card details.

Yes, we ship to most of the countries. To check whether we ship to your country or not. Just try to place and order and check whether the shipping is available in your country or not.

Yes, they will come in one package, but sometimes the products are shipped from different suppliers so, they will come in different packages.

If you need to swap an item

Returns and Exchanges

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
For more information you can visit our returns policy page at – Returns Policy

If you have received the wrong item then please contact us via email or chat and provide a screenshot and the order number with invoice. Then our team will investigate and solve your issue.

If you have received a damaged item then please contact us via email or chat and provide a screenshot and the order number with invoice. Then our team will investigate and solve your issue.

You can mail your authorized return at the same address from where you got you package shipped – as it is probably one of our warehouses address.

You can reach us by email or chat with us on Live Chat or Facebook messenger.

You have 3-4 hours once you have placed an order to change your shipping address.

Yes, you can change and cancel your order if it has not been shipped. Once the parcel has been shipped then you cannot change or cancel your order.

Free Worldwide shipping

For Selected Products

Easy 30 days returns

30 days money back guarantee

International Warranty

Offered in the country of usage

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